14-Day Refund Policy

At HOKONA, we are dedicated to ensuring your satisfaction with our products. If for any reason you are not entirely pleased with your purchase, we offer a straightforward and customer-friendly 14-day refund policy. Our aim is to provide you with peace of mind and the assurance that you can shop with confidence.

Our 14-Day Refund Process

Contact our customer support at support@kycco.com.hk within 14 days of receiving your clothing to initiate the return. Package the watch securely in its original condition and ship the product to provided address.
Upon receiving and verifying the product, we'll initiate the refund process. Please allow 7-14 days for the refund to be processed.

Eligibility for Return

To qualify for a return, please adhere to the following criteria:

• The Clothing tags must be in their original condition and unaltered.
• It should not exhibit any signs of damage, wear, or usage.
• Keep all labels and protective stickers or packaging in their original condition.
• Safeguard the Clothing within its original packaging.
• Quality Check and Refund Process

Upon receiving your returned clothing, our team will conduct a comprehensive quality assessment to verify compliance with our return criteria. If all conditions are met, we will promptly initiate the refund process. Please allow some time for the refund to reflect in your original payment method, as financial institutions may necessitate a brief processing period.

Returns will not be processed in the following cases:

• Goods that have been washed, used or damaged due to personal reasons.
  
• For safety and hygiene reasons, intimate items such as underwear and swimsuits.
  
• Missing the original labels and tags of the goods.
  
• Missing the gifts and accessories that come with the goods.
  
• Gifts that are not quality issues; or
  
• Exceeding the return period.

Damaged or Defective 

In the rare event that you receive a damaged or defective clothing, please notify us immediately. We are committed to rectifying the situation and will work closely with you to provide either a replacement or a full refund.

Shipping Costs

While we assume the shipping costs for delivering your clothing to you, we kindly request that you bear the responsibility of return shipping costs. This approach not only allows us to maintain competitive pricing but also ensures an equitable return process for all our valued customers.

Order Cancellation

Orders can be canceled if they have not been shipped, but once an order has a tracking number or is in the shipping process, cancellation is not possible.

We understand that circumstances may lead to order cancellations. Please note that a 5% administration fee will be applied to cover processing costs. We appreciate your understanding and cooperation.

Need Assistance? Contact Us

For any inquiries or concerns regarding our refund policy, our approachable customer support team is readily available to assist you. Reach out to us at support@kycco.com.hk, and we will gladly provide comprehensive guidance at every stage.

At HOKONA, your satisfaction is our utmost priority. We are wholeheartedly devoted to enhancing your shopping experience, and our transparent refund policy underscores our unwavering commitment to your happiness.

Thank you for choosing HOKONA. We look forward to serving you and delivering timepieces that exceed your expectations.